Q NAIL LOFT SERVICE POLICY

The purpose of this policy is to inform our clients about the services they can expect from our salon and the steps that may be taken if they are not satisfied with the service they receive.

WE RESERVE THE RIGHT TO REFUSE SERVICE TO:

Anyone with open or infected wounds in the treatment area.

Anyone with a nail condition or health concern that may be contagious or may be worsened by our services.

Clients with diabetes: Please inform our technician before your service so we can provide proper care. No cuticle cutting or skin cutting services are allowed.

Anyone who behaves in a rude, aggressive, or disrespectful manner.

REFUNDS, RETURNS & EXCHANGES:

All services are non-refundable.

If your nails become scratched or misshaped, we will fix them if you notify the salon where you received the service within 24 hours of your appointment.

You must schedule an appointment to have your nails fixed within 7 days of your initial service.

Refunds or credits will not be provided simply because you have changed your mind after the service has been completed.

If you are unsatisfied with the quality of our work, please let us know immediately during your service so we can correct the issue at that time.

Please note that we will not redo a service at no cost if our technician has already confirmed the shape, length, color, or design with you during the service and you approved it before completion.

Once you leave the salon, the service is considered accepted.

We will charge for any repairs or replacements needed due to damage caused by the client. For example, if your nails are broken, chipped, or begin to lift due to a lack of proper nail care, regular wear, or personal damage, repair fees may apply.

If you have any questions about how to care for your nails, please ask your nail technician.